Customer service training is obviously not new, but smart companies are always looking for refreshing new approaches that reinforce service techniques and inspire commitment among front-line personnel. In this innovative program, humor, drama and irony all demonstrate how customer service really does make a difference.

Learn the importance of:

• Knowing the product or service you are representing
• Treating customers with tact, honesty and courtesy
• Knowing the right way and the wrong way to deliver customer service
• Understanding the negative effects of poor customer service
• Realizing how your behavior can make or break a customer's impression of your company
• Effectively handling difficult customers
• Motivating yourself to achieve consistently high levels of service excellence