Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions.

• Perfecting listening skills
• Creating a customer service ?rescue'
• Diffusing emotions of unhappy customers

18" x 24" laminated color unless stated otherwise in the description above.

A quantity discount will be applied for 10 or more posters once added to your cart.