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  • SKU: CUS003-HBK-ENG
  • Format: HANDBOOK
  • Language: English
  • Length: 16 pages

Customer Service: Difficult Customer ALERT (Handbook)

Product Description:

Customers flaring up all the time? Douse the fiery anger with this program. It details a simple process that will help your staff deal with angry customers and turn unpleasant encounters into positive interactions.

  • Perfecting listening skills
  • Creating a customer service ?rescue'
  • Diffusing emotions of unhappy customers

Handbooks must be purchased in packs of 10. When ordering, enter the number of packs you would like to purchase. For example, if you would like to order 50 handbooks, enter "5" in the quantity field. A quantity discount will be applied for quantity orders once added to your cart. Quantity and discount breaks may vary between handbooks.

We offer customized handbooks as well. Please call 1-800-725-3418 for pricing and information.

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