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  • SKU: CUS001-INT-ENG
  • Format: ONLINE
  • Language: English

Customer Service: The Royal Treatment (Online Course)

Product Description:

Serve your customers well, treat them like a king and reap the royal rewards. This course explores the five rules of exceptional service and shows your employees how to treat your customers like royalty. Training points include pro-active customer service, the secrets of ?guest relations,? and the philosophy of everyone-is-a-customer.

Introduction

  • Introduction to Customer Service


  • Making Customers Feel Important
  • Recognize and Acknowledge
  • Discovering and Fulfilling Needs
  • Going the Extra Mile


  • Handling Customer Concerns
  • ?Yes, we can? Attitude
  • Problem Solving

  • Teamwork
  • A United Front
  • Customer Retention


  • To learn more about our interactive online courseware,visit our DuPont™ eLearning Suite home page.

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