- SKU: CUS001-INT-ENG
- Format: ONLINE
- Language: English
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Die einsprachige Version der DVD (nur auf Deutsch) ist unter www.all4books.de erhältlich.
Customer Service: The Royal Treatment (Online Course)
Product Description:
Serve your customers well, treat them like a king and reap the royal rewards. This course explores the five rules of exceptional service and shows your employees how to treat your customers like royalty. Training points include pro-active customer service, the secrets of ?guest relations,? and the philosophy of everyone-is-a-customer.
Introduction
Introduction to Customer Service Making Customers Feel Important Recognize and Acknowledge Discovering and Fulfilling Needs Going the Extra Mile Handling Customer Concerns ?Yes, we can? Attitude Problem Solving Teamwork A United Front Customer Retention